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ORDER STATUS

Processing

Your order is currently being processed, and you will receive additional information shortly.

Verifying CC

We are currently verifying your purchase with your banking institution.

Verifying

Your payment is pending additional verification.

On Hold

Your order is on hold pending additional verification.

Verification Hold

Your payment is pending additional verification. Please call the verification department at 800-532-5007 for more information.

Awaiting Payment

We are currently waiting for a wire transfer or check payment on your order.

CC Hold

Your payment was declined. Please call the verification department at 800-532-5007 for more information.

Pending

An item in your order needs additional clarification or information before processing.

Partially Shipped

One or more items on your order have shipped.

Shipped

Your order has been shipped, and your purchase has been charged to your credit card.

Cancelled

Your order is cancelled and will not be shipped. If credit is due, your account will be credited in 2-3 days.

Shortly after you place your order, you will receive an Order Confirmation email that confirms your purchase was made. After your order is shipped you will receive an Order Status Update email as confirmation.

Twenty-four hours after your order ships you will receive an Invoice via email.

Within 72 hours you will then receive an Order Status Update email that will let you know the specific carrier that your order is shipping.

Please note that your credit card statement may show payment to “Star Creations”, a parent company of ajmadison.com.

ORDER TRACKING

Order Tracking You can locate your order and track its status by visiting AJ Madison’s order tracking page and gain instant access to the status of your purchase. Simply enter your Order ID and billing zip code.

To find your Order ID, simply take a look at your Order Confirmation page and look for your Order No.:

If you can’t find your order or have a question regarding its status, please contact us at 800-570-3355.

PAYMENT OPTIONS

Cash (In Store Only)

Check

Wire Transfer – Please call our sales dept. for a quote and wiring instructions

Money Order – Payable to AJ Madison Inc.

Credit Card:

Visa

Mastercard

American Express

Discover

Pay Pal – Make purchases with PayPal – it’s free! It enables buyers to send money online, where you can shop and pay conveniently by saving your information. It is accepted by millions of businesses worldwide and is the preferred payment method on eBay.

BrandSource – AJ Madison has partnered with a leading financial institution, BrandSource, to offer a payment plan that’s right for you.

ORDER CANCELLATION

Orders may be cancelled before the item(s) are shipped (see exceptions*) and a cancellation fee may apply. Once they are shipped, you will need to refer to our Return Policy. AJ Madison reserves the right to amend this policy at any time.

*Exceptions:

Special Order (items marked as “special order”) items cannot be canceled. Order will be charged upon placing the order and will be considered final sale (non-refundable).

TERMS AND CONDITIONS

AJ Madison provides features and services to you are subject to the following conditions. If you visit or shop on AJMadison.com, YOU ACCEPT THESE CONDITIONS OF USE, PRIVACY POLICY, RETURN POLICY and all other disclaimers and terms that appear elsewhere on AJMadison.com. Please read them carefully. Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Please review our Privacy Policy, which also govern your visit to AJMadison.com, to understand our practices.

All content included on this site, such as text, graphics, logos, button icons, images, videos, digital downloads, and software, is the property of AJ Madison or its content suppliers and protected by United States and international copyright laws.

AJ Madison grants you permission to make personal use of this site. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; or any use of data mining, robots, spidering or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of AJ Madison. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of AJ Madison without express written consent. You may not use any meta tags or any other “hidden text” utilizing AJ Madison’s name or trademarks without the express written consent of AJ Madison. Any unauthorized use terminates the permission granted by AJ Madison.

AJMadison.com attempts to display accurate product images. However, alternate images are sometimes displayed when the correct images are not available. You must carefully read the product specifications to verify your purchase and not rely solely on the images. We cannot guarantee that the color you see matches the product color, as the display of the color depends upon the monitor you are using. AJ Madison does not take responsibility for the quality of the images as well as sales that resulted from the image.

Pricing and availability of products and services are subject to change without notice. In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, AJMadison.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If you are not fully satisfied with your purchase you can return it in accordance with AJ Madison�s Return Policy.

If you find a lower price he price on an identical in-stock item from another authorized dealer, simply contact our customer service team and we will do everything possible to meet or beat that price. Price must include: shipping, handling, delivery, sales tax and applicable rebates must be shown. Competitor�s details, including shipping, handling, sales tax, and delivery date must be submitted to AJ Madison in writing. AJ Madison will not match competitors’ bonus, special or free offers; rebates; financing offers, clearance or closeout prices; prices on used, damaged, returned, open box or display merchandise; service contracts; installation, delivery or assembly services. AJ Madison Price Match Policy does not apply to parts or accessories. AJ Madison will only price match prior to shipping; once your order has shipped, we will not match a lower price. AJ Madison�s price match policy is not combinable with any other discounts. We reserve the right to amend this policy at any time.

AJ Madison is located in the states of New York, New Jersey and Pennsylvania and therefore does not collect sales tax outside of New York, New Jersey and Pennsylvania. Sales tax will be collected and is calculated in the shopping cart at checkout.

Electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verification or information before accepting any order.

We accept Visa, MasterCard, American Express and Discover Cards. We also accept checks, money orders, purchase orders and wire transfers. Please note that as quickly as your payment is received and verified, you order will be processed; you need to factor in five to seven business days for your check to clear before your order ships. You may also check out using Google Checkout or PayPal. You can also see if you qualify for an AJ Madison Preferred Account or PayPal Credit.
Generally, credit and debit card are not charged until we either ship the order. However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Special order items are charged when the order is placed and cannot be cancelled.

If your credit card is declined during order processing, we will attempt to notify via email and/or by telephone. You will have 14 business days to contact us with an alternative form of payment. If after 14 business days we have not received a response, your order will be canceled.

If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct billing address. If you are shipping your order to an address other than your billing address, you must list the shipping address as an alternate address on your credit card. If it is not on file your order will be held. Your order will remain on hold for 14 business days, after which if we have not received a response to our requests that the shipping address must be listed as an alternative address, your order will be canceled.

Actual shipping times are contingent upon availability of merchandise and credit verification. No orders are processed or shipped on Saturdays, Sundays or holidays. In the event of delays, every effort will be made to contact you by phone or email. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item or cancel your order.

All orders placed on this site are subject to product availability and will be shipped according to AJ Madison�s shipping policies. Please review the Delivery and Installation Information section in our Help Center for additional information on shipping times, rates and policies.

For damaged shipments, defective merchandise, or the product does not meet your needs please review our full Return Policy.

Damaged items should not be accepted upon delivery.
After signing for and accepting your item, you are responsible for all damage claims.
You must contact us within 24 hours of receiving your item if your product is damaged or does not meet your needs.
Call the manufacturer if product is defective after the first use.
In the event of a return, you must contact customer service to receive a return authorization (RA) number. We will not accept any returns without a RA.
Returns are excepted within 30 days of delivery.
All returns are subject to a 30 percent restocking fee.
Shipping and handling charges to and from our warehouse are not refundable for returned items.
Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition as received.
You must return the item using the same shipping methods as it was originally shipped.
We do not accept returns on air conditioners, special orders or accessories.
AJ Madison reserves the right to refuse returns.