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Showroom Sales Manager

The AJ Madison Showroom Sales Manager is responsible for management and overall performance of the entire showroom. This includes, but is not limited to, selecting, scheduling, supervising, directing, coaching, counseling, disciplining, training and performance management of associates; sales volume, key driver and profitability analyses; maximization of credit and other miscellaneous revenues; expense management and overall financial performance; identification and solution of business problems; creation and implementation of competitive strategies; managing productivity standards; and overall store management responsibilities.

Roles & Responsibilities

• Create a work culture that rewards teamwork and positive results;
• Communicate a clear vision of goals and objectives;
• Establish and maintain quality, style and culture of excellence within showroom;
• Understands local market focus and tracks competition and trends in the market to address unique local market opportunities;
• Establish client networks, identify and build key client relationships, expand and grow business;
• Develops a high performance team by coaching, developing and managing performance of associates;
• React to the day-to-day business issues and needs (problem resolution) for showroom staff;
• Plans, directs and supervises the work and productivity levels of associates to ensure standards are met or exceeded;
• Makes appropriate decisions on associate performance, up to and including termination of employment following various appropriate disciplinary processes, and coaches leads in the store to appropriately address performance concerns in their respective departments;
• Consistently uses communication vehicles such as storewide/showroom meetings, to ensure associates are well-informed of upcoming store events and company initiatives, business and merchandising strategies and goals;
• Sets plans and strategy to lead the store to ensure achievement of business goals in sales and miscellaneous revenue;
• Reports to the General Manager regarding business performance and identification of areas of opportunity.

Qualifications

• Minimum of 5 years of experience within a retail environment;
• Retail store experience and strong understanding of retail-related selling and/or retail operating environment ;
• Multi-line store management (Marketing, Hardlines and Operations) is preferred ;
• Ability to lead through influence;
• Successful track record in retail operations;
• Strong organizational and management skills;
• Ability to manage employee performance, including, but not limited to, documenting performance issues, creating and managing performance plans with specific goals for improvement, counseling where necessary, and making decisions with respect to next disciplinary (including termination) or promotion steps;
• Ability to identify and solve complex issues affecting store performance;
• Must be available to work Sundays.

Send your resume to careers@ajmadison.com to apply.

Showroom Sales Advisor

AJ Madison, a leading appliance ecommerce company is looking for a full time Showroom Sales Advisor. AJ Madison prides itself on its innovative and knowledgeable staff. Our team members are not just sales associates; they are passionate chefs, laundry enthusiasts, and design aficionados. Our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich the lives of each of our customers. Through the usage of the latest technology, product knowledge and passion for the industry, we at AJ Madison have been successful at providing the best experience possible for each of our customers. If you have a passion and curiosity for what is possible and enjoy people, we invite you to join us on our mission.

The Showroom Sales Advisor has the primary responsibility to maximize sales volume by growing existing business, developing new business and providing the best possible customer service while enhancing AJ Madison’s mission to offer the highest quality and service standards in the appliance industry.

Roles & Responsibilities

• Support and provide superior service in our showroom;
• Ensuring customer satisfaction before and after the sale;
• Educate customers on the selection process in order to create the kitchen, and or laundry of their dreams;
• Demonstrating professionalism in all aspects of the business;
• Enhance the customer shopping experience by providing an exciting and memorable service interaction.

Qualifications

• Previous retail experience is required; luxury retail experience is strongly preferred;
• Energetic, friendly, motivated;
• Independent decision maker with the ability to self-manage;
• Strong eye for detail & organizational skills;
• Excellent communication & interpersonal skills – written and verbal;
• Results-oriented with the ability to balance other business considerations;
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers;
• Must possess and be able to demonstrate strong influencing and closing skills;
• Must be available to work Sundays.

Send your resume to careers@ajmadison.com to apply.