Let's examine a hypothetical situation: A part stops working on your appliance, be it a refrigerator compressor, an electronic ignition on your cooktop or a grill castor randomly falls off. Though your gut instinct may be to call the first appliance repairman out of the yellow pages, don't. You might be covered under your appliance's warranty.
AJ Madison is an authorized dealer, and as an AJ Madison customer all appliances you purchase are protected by the manufacturer's warranty. Most manufacturers' warranties cover parts and labor on the appliance for a year. These days warranties are protecting more and more, as brands may use them as incentives for their products.
The duration and coverage of a product's warranty depends on the manufacturer. Though our sales team has up-to-the-minute information on each warranty, you'll also receive your warranty information with either your product or in the mail shortly after we deliver your appliance. Most of the time, manufacturers require you to fill out and mail a warranty form, which will also indicate when the warranty period starts (usually from warranty submission or purchase). For some products on the AJ Madison site, we have the warranty form under the "Info & Guides" tab on the product page.
AJ Madison also offers extended warranties that cover parts and labor for appliances (excluding commercial products, sinks, faucets and a few other items) up to five years, while most manufacturers' extended warranties just cover parts. These extended warranties are offered by a third-party called New Leaf ServicePRO. New Leaf's warranty extends the manufacturer's warranty for a designated period of time. For example, if your warranty covered in-home parts-and-labor, the New Leaf ServicePRO warranty would feature the same coverage. It's a great investment if you want to completely cover your appliance beyond the initial warranty cycle. You can purchase the New Leaf ServicePRO warranty by clicking the "New Leaf ServicePRO" logo on the product page and selecting the warranty that suits your needs.
Service Plan Benefits
There are a few things you should never do with your appliance in order to keep your warranty intact:
Never make after-market alterations to your appliances that would void your warranty; the manufacturer will usually state what they consider voiding their warranty in the written agreement.
Always save copies of warranty documents and your original proof of purchase, since both are vital for proper and swift service under warranty.
Most of all, be safe in the kitchen. Take care of your appliances and perform light maintenance. Hopefully, you will never have to use your warranty, but it’s great to have in case you need it.