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 Company Information |
Who is AJ Madison?
AJ Madison is the #1 independent online appliance store, a genuine authorized dealer and an enormous presence in the world of ecommerce. With unbeatable prices, guaranteed secure purchases, and an inventory boasting every top quality brand available today, AJ Madison is your true appliance authority. We possess the understanding, expertise and experience to cater to all of your appliance needs.
Whether you’re interested in cooking products or air conditioners, outdoor living or refrigerators, washers, dryers, dishwashers, food disposers, faucets and beyond, AJ Madison has you covered. With our stunning showroom, we combine the best aspects of a traditional storefront - including face to face customer service and hands on decision making - with the convenience and superior prices of online shopping.
Beyond these advantages, our customers have the peace of mind that can only come with complete confidence in product choice. Our specialists instill that confidence. With a thorough understanding of the industry, and unsurpassed knowledge, AJ Madison representatives can provide every detail regarding such top brands as GE, Frigidaire, Whirlpool, Kitchenaid, Maytag and hundreds of others. And rest assured, as the valued customer of an authorized dealer you can take comfort in the fact that your online purchase is safe and secure and your warranty will be faithfully honored.
AJ Madison has proven to be the only serious choice for the discriminating shopper. Offering the best in appliance form and function, while providing problem-free delivery nationwide and practical payment plans, we dedicate ourselves to service after sale - standing by our customers from the day of purchase through the life of the product. It is just one of the many ways that we take pride in proving AJ Madison is your one and only appliance authority.
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Where are you located?
1416 38th Street
Brooklyn, NY 11218-3614
Phone:
718-532-1800
Fax: 800-570-7805
Email: sales@ajmadison.com
click for directions
Contact Information?
AJ Madison, Inc.
1416 38th Street
Brooklyn, NY 11218-3614
Phone:
or 718-532-1800
Fax: 800-570-7805
Sales inquiries: sales@ajmadison.com
To email customer service click here
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Do you have a showroom?
Yes! Visit our showroom page here!
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Do you guarantee safe shopping?
Yes, with AJ Madison we guarantee all transactions to be 100% safe. Our website utilizes a secure server, has been issued a QuickSSL trade; certificate to enable server security, and utilizes the latest in encryption technology to insure complete protection, safety and security to all of our customers.
(https://smarticon.geotrust.com/smarticonprofile?Referer=http://www.ajmadison.com)
AJ Madison is a certified member of the Better Business Bureau, meets all BBBOnLine Reliability participation and Better Business Bureau membership standards and is authorized to display the BBBOnLine Reliability seal.
In the unlikely event that the unauthorized use of your credit card results, through no fault of your own, from a purchase made while using our secure sever, you will not be held responsible in any way. That is our guarantee.
AJ Madison has gone to extreme lengths to insure our customer’s safety. We take great pride in the protection of our customers and to insure that every purchase you make with AJ Madison is made with complete peace of mind.
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Product Information
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I can't find the product I am looking for?
AJ Madison remains at the forefront of the industry by continually upgrading our stock and constantly adding new models to our huge inventory. Due to this proactive stance we have thousands of products that may not be listed on our web site. If you are interested in a product that you can’t locate, simply call
and speak with one of our product specialists or email us at sales@ajmadison.com. If you want it, there’s a very good chance that AJ Madison has it. Full access to our ever expanding product line is just another way that AJ Madison illustrates complete dedication to remaining your appliance authority.
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Do you offer installation?
NYC Metro Area
AJ Madison is proud to offer full installation of most of our products delivered to New York City,
Westchester, the majority of Connecticut, Pennsylvania
and most parts of northern and central New Jersey.
If you reside outside of the NYC Metro Area you can click
here
for a list of contractors by zip code.
Does AJ Madison sell parts?
Yes, AJ Madison is now selling parts for all your appliance needs.
Our appliance store can be reached at 800-378-5177. Click
Here for our parts.
Please note, we do not carry Viking and Fisher Paykel Parts at this time
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Delivery |
How much is delivery?
AJ Madison offers a simple way of determining the cost of delivery using our “Calculate Shipping” option. We have several delivery choices based on your location, needs and the type of product you are purchasing. Delivery charges are determined by total weight and method of the product(s) shipped. To determine delivery charges for the item(s) you are interested in purchasing on our web site, follow these steps:
- Go to the page of the product(s) you are interested in purchasing.
- Select the "Add to Cart" button.
- Go to "Your Shopping Cart".
- Look for the "Calculate Your Shipping" section in the shopping cart and enter the zip code where the product(s) are to be shipped.
- Click the "Calculate Shipping" button.
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What are your delivery options?
AJ Madison transports our customer’s products utilizing the quickest, most economical and secure methods possible. We offer three options depending on the product that you purchase:
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UPS or Fed Ex - For most of our smaller items such as air conditioners (Under 12,000 BTUs), microwaves, and range hoods there are four options please see below.
- Ground: You should receive this within 1-7 business days after it leaves the warehouse. This is only available within the continental US.
- Next Day Air Saver: Your package will be delivered by 3:00 p.m. the following business day after we shipped your order.
Please call our sales team at to get a quote.
- Next Day Air: Your package will be delivered by 12:00 p.m. the following business day after we shipped your order.
Please call our sales team at to get a quote.
- 2nd Day Air: Your package will be delivered two-days after we shipped your order.
Please call our sales team at to get a quote
Express Deliveries Notice:
You must call our sales team at to ensure your product is eligible.
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Freight Carrier - Many larger items such as ranges, large refrigerators, air conditioners (over 12,000 BTU), etc. require freight shipment. Transit times are generally 2-3 weeks and there are three options to choose from.
- Freight Carrier:
This includes delivery to your front door and no steps are included. Please
check your delivery upon arrival and if you notice any damage please refuse the delivery, note it on the delivery
slip and contact us immediately at 800-570-3355.
- White Glove Delivery:
White Glove Delivery: This delivery includes delivery to the room
of your choice. Please inspect your item at the time of delivery if you
notice any problem please contact our customer service department at
800-570-3355.
- Express Freight: If you need your order as quickly as possible, we are happy to accommodate you. Just call to receive a quote.
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Local Deliveries -A local delivery is any shipment made within a specific radius of our office location (1416 38th Street, Brooklyn NY). This area includes the five boroughs, Westchester, parts of Long Island and northern New Jersey and the majority of Connecticut and Pennsylvania. To see if you qualify select the "Add To Cart" button for the product you wish to purchase and enter your zip code. From that point, choose the "How much is delivery" option.
Our local deliveries usually arrive within 1 week, if you need your appliance sooner please call our sales department at and we will do everything possible to accommodate you. Local deliveries include in-home delivery and one flight of stairs. If you need your item carried up additional flights of stairs please call our sales department at to receive a quote. There is no additional charge if your building has an elevator. We are happy to offer installation on our local deliveries. Please call our sales department for a quote or email us at sales@ajmadison.com
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When will the product ship?
Transit times for appliances are as follows:
Outside of the NYC metro area: 1-3 weeks
Within the NYC metro area*: 2-4 days
For shipping at a later date, AJ Madison offers you the option of choosing your delivery date. If you need your appliance delivered sooner than the times stated above, please contact a sales representative at and they will do their best to accommodate your request.
Shipment times listed above assume that the item ordered is currently in stock. Items out of stock are subject to a later shipping time.
*Metro area includes the five boroughs and parts of northern New Jersey, Westchester, Long Island and the majority of Connecticut and Pennsylvania.
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Do you ship to Alaska and Hawaii?
Unfortunately at this time we are not able to ship to Alaska or Hawaii.
We apologize for any inconvenience.
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Do you ship internationally?
We do ship to Canada and Puerto Rico please contact us at 800-570-3355
or a sales@ajmadison.com. Unfortunately, we do not ship to other
countries. Yes, in most cases we ship to APO's, however, delivery times and prices vary. We are unable to ship to PO Boxes. Please contact a representative at or email us at sales@ajmadison.com.
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Order Information |
What payment methods do you accept?
AJ Madison accepts the following payment methods:
AJ Madison preferred GECAF account (Apply now and save!)
Credit Card (MasterCard, Visa, American Express, and Discover)
Advance Payment (Check, Money Order, Wire Transfer)
Purchase Orders
For business and government organizations we accept purchase orders pending credit approval. You can fax your PO to . Please include price and shipping costs.
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How do I pay by check or money order?
After placing a product in your cart, select the mail-in form under payment options. Simply print out the form and include it with your check. As quickly as your payment is received, your order will be processed.
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How do I take advantage of one of your rebates?
AJ Madison offers exciting rebates most of which are exclusive to AJ Madison purchases. It’s time to take advantage of the savings available on many of our high quality products. Just check out our rebate center, download the form, and make a great deal even better.
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Do you match competitor's prices?
Yes,
AJ Madison will match any authorized dealer’s price!
If you find a lower price (including shipping, handling and delivery) on an identical branded item with the same features currently available for sale and delivery from an authorized dealer, contact AJ Madison with the competitor’s details and we will match that total price.
When contacting AJ Madison at 1-800-570-3355 or emailing sales@ajmadison.com you must provide all information, including shipping, handling and delivery date. AJ Madison reserves the right to require that a quote of a lower price from an authorized dealer be sent to us in writing.
Exclusions
AJ Madison will not match competitors' bonus or free offers, special offers, rebates, financing offers, clearance or closeout prices, or prices on used, damaged, returned, open box or display merchandise, service contracts, or installation, delivery, or assembly services. AJ Madison will not match competitors' prices that result from a price match. AJ Madison Price Match Policy does not apply to parts or accessories, AJ Madison licensed partner websites or digital services. AJ Madison reserves the right to revoke this policy at any time.
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Do you charge tax?
No, AJ Madison only charges tax on New York state shipments. Tax is determined by the county to which the item is being shipped.
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Are your products under warranty?
Yes, AJ Madison is an authorized dealer and as an AJ Madison customer you are protected. All of our products are covered by the manufacturer's warranty. Many manufacturers cover up to one year parts and labor and a great deal more offer an extended warranty. AJ Madison also offers an extended warranty. Click for details The warranty details of the specific model that you purchased are contained in that item’s product description. If you have any questions regarding warranties or you are buying multiple products and would like multiple warranties, please contact a representative at or email us at sales@ajmadison.com.
(Note: Warranties on mini split air conditioners only include parts and do not include labor. The licensed professional who installs your air conditioner should always provide you with a labor warranty.)
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Do you have a Privacy Policy?
At AJ Madison customers are our most important asset and we are sure to keep all of your information private. We will never sell, share, or distribute any of our client’s information to third parties. Your information will only be used to process and ship your order and to occasionally inform you of special offers and rebates. If you would prefer not hear from us regarding our exclusive savings program simply email us at customerservice@ajmadison.com.
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Does your site use cookies?
Yes, AJ Madison’s site uses cookies to guide you through the shopping cart process. We also use cookies to track our online advertisements. For more information about cookies and how they work please visit http://www.microsoft.com/info/cookies.htm.
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Corporate Accounts |
Do you offer discounts for corporate orders?
Yes, AJ Madison offers great deals and discounts on appliances to all types of businesses - from Fortune 500 companies, to retail stores, to local delis. Please be aware that we have many high quality commercial items that may not be listed on our website. For more information please contact us at or at csales@ajmadison.com.
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How do I set up a corporate account?
Simply call or email us at csales@ajmadison.com. We can set you up quickly and you will be on your way to taking advantage of AJ Madison’s great corporate deals and discounts.
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Customer Support |
Where is my order?
You can locate your order by visiting AJ Madison’s order tracking page and gain instant access to the status of your purchase. Simply enter your order number and billing zip code. If you still can't find your order or have a question regarding its status, please contact our customer support department at or email us at customerservice@ajmadison.com.
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How do I track my shipment?
Track your shipment by visiting AJ Madison’s order tracking page and gain instant access to the status of your purchase. Simply enter your order number and billing zip code. If your order has been shipped you can track it by clicking the "Track Order" button at the bottom of the page.
If you still can't locate your shipment or have a question regarding its status, please contact our customer support department at or email us at customerservice@ajmadison.com.
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What is your return policy?
AJ Madison is dedicated to our customer’s 100% satisfaction. We are confident that AJ Madison’s return policy will insure your ultimate satisfaction with your appliance purchase.
Most returns can be avoided. Before deciding on the model that you will buy, carefully measure the area in which your appliance will be placed. It is equally important to know the correct voltage of the outlet that you will be using before purchase.
Damaged Shipments
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your merchandise. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If you notice damage to the product, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately at and we will issue a return merchandise authorization (RMA) number. If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper. Therefore a thorough inspection of all packages is important before signing. If your item was shipped via UPS, call UPS at 800-pick-ups with your tracking number to report a damaged item.
Defective Merchandise
Most products that we carry include a full warranty of at least one year. If you receive an item that is defective upon delivery and is not due to shipping damages please contact customer support at within 48 hours of receipt. If your item is defective after the first use please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature.
(Note: Warranties on mini split air conditioners only include parts and do not include labor. The licensed professional who installs your air conditioner should always provide you with a labor warranty.
Product Does Not Meet Your Needs
Before deciding on the model that you will purchase, carefully measure the area in which your appliance will be placed. It is equally important to know the correct voltage of the outlet that you will be using before purchase. Please take advantage of our talented product specialists to guide you through the selection of your product. Call or email us at sales@ajmadison.com.
If you receive merchandise that does not meet your needs please call our customer service department at within 48 hours of receipt. Please remember that shipping and handling charges to and from our warehouse are not refundable and all returns are subject to a 15% restocking fee. We do not accept any returns on air conditioners or special order merchandise. Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them. Any product that has been installed or has attempted to be installed can not be returned.
General Return Notes and Policies
- In the event of a return, you must contact customer service receive a return merchandise authorization number (RMA).
- You must contact us within 48 hours of receiving your merchandise if your product is damaged or does not meet your needs.
- After signing for and accepting your merchandise, you are responsible for all damage claims.
- AJ Madison reserves the right to refuse all returns.
- All returns are subject to a 15% restocking fee.
- Returned products will not be accepted unless they are in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them.
- Shipping and handling charges to and from our warehouse are not refundable.
- We do not accept returns on air conditioners and some specially ordered products due to customer error. Please be sure to read all specifications regarding merchandise before purchase and call us with any questions or concerns prior to placing your order.
Disclaimer
Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their credit card company abide by these terms. AJ Madison reserves the right to cancel orders at anytime.
Sale Disclosure
Sale does not include every brand, make, or model. Please check your shopping cart for the exact discount. All sales cannot be combined with any other special offers except most mail-in rebates. Sales are not combinable with any financing offer. AJ Madison reserves the right to revoke this offer at anytime. Total qualifying price does not include shipping, installation, or delivery fees.
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Can I cancel my order?
Yes. If you cancel your order before the item ships you will not be charged. If you cancel your order after your item has shipped you are subject to a 15% restocking fee and the full shipping charge. All special orders and air conditioners cannot be cancelled. AJ Madison reserves the right to void this policy at any time.
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