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Delivery Options
AJ Madison transports your appliances utilizing the quickest, most economical and secure methods possible. We offer many options depending on the item that you purchase:

Smaller Items: For most of our smaller items such as air conditioners (less than 8,000 BTUs), microwaves and range hoods there are four delivery options:
  1. UPS or FedEx Ground: Order delivers 1-7 business days after it leaves the warehouse.
  2. UPS or FedEx Next Day Air Saver: Order delivers by 3:00 p.m. the following business day after it ships.
  3. UPS or FedEx Next Day Air: Order delivers by 12:00 p.m. the following business day after it ships.
  4. UPS or FedEx 2nd Day Air: Order delivers two days after it ships.
*Please note that transit times are from when the order ships, not from when the order was placed.

Express Deliveries Notice: You must call our sales team to ensure your item is eligible. We cannot guarantee express deliveries.

Larger Items:Larger items such as ranges, large refrigerators, air conditioners (more than 8,000 BTUs), etc. require freight shipment. [If you return a large item, you must ship it back freight.] Delivery times are generally 1 to 2 weeks. (If you live in a remote area or a ferry is required to complete the delivery, delivery may take additional time and additional charges may apply.) With larger items, you have a choice of three delivery options:
  1. Standard Delivery - This includes delivery to your front door and no steps are included. Please check your delivery upon arrival and if you notice any damage please refuse the delivery, note it on the delivery slip and contact us immediately at 800-570-3355.
  2. White Glove Delivery - This delivery includes delivery to the room of your choice. Please inspect your item at the time of delivery if you notice any problem please contact our customer service department at 800-570-3355.
  3. In Home Delivery - This delivery method includes a two-man delivery to the room of your choice. This method does include steps. This method does not include unpacking, plugging in, installation or debris removal. These services may be added to your order for an additional charge by calling our sales department at 800-570-3355.
*Please note that transit times are from when the order ships, not from when the order was placed.


Other Tips
  • AJ Madison will ship your order complete when all the items on your order are available. All quick ship items will ship within 2-3 business days. If one or more items that are on your order are not a quick ship item please contact our customer service department at 800-570-3355 if you would like us to split ship your order for an additional fee.
    Please click on the link below to request a status update on your order and to see when your order will ship:
    http://www.ajmadison.com/customer/order_track/login.php
  • Please note, all deliveries will be confirmed prior to delivery by the trucking company. The company will contact you the day before with an approximate delivery window, and if they are not able to contact you, delivery will be postponed. All freight deliveries require a signature confirmation (with the exception of products shipped via UPS/FEDEX). For your protection, we do not allow unattended deliveries.
  • There is a $200 charge for any orders that need to be delivered with a ferry. This is a non-negotiable flat fee. The most common areas that need a ferry for delivery include: Fire Island, Shelter Island, parts of Washington State and parts of Massachusetts (Nantucket, Martha's Vineyard, etc.).
  • In some states, AJ Madison can arrange for removal of your old appliances, debris removal, unpacking of new appliances and installation with a third party. Additional charges will apply for these services that are collected by the third party. Please contact us to inquire about additional services and pricing.
  • With all these delivery methods, please inspect your item at the time of delivery. Should you find any damage, please note it on the delivery ticket and call us immediately to report it. As noted, our delivery options do not include unpacking; therefore, we request that the customer inspects the package as best as possible at the time of delivery, noting any damage to the packaging on the delivery documents. If the packaging looks undamaged, we suggest you accept the unit and sign for it. We do give you an additional 48 hours to unpack the unit, inspect it and report any damages. For your benefit, cartons/packaging should not be removed or disposed of prior to installation.
  • Due to online fraud prevention, AJ Madison does not change an address on an order after it has been shipped.


Please be advised that our delivery companies may deliver with 18 wheeler trucks. AJ Madison will authorize a smaller truck if it is available in your area. However, if the local delivery terminal does not have a smaller truck or the smaller truck does not fit down your road, then you will be responsible to make the proper arrangements with the delivery center directly to meet the truck or pick up from the delivery terminal.

AJ Madison together with our freight carriers are not responsible for deliveries to your front door if your road has weight restrictions and / or the truck does not fit down your road.

© 2014, AJ Madison Inc. or its affiliates