Home > FAQ
Warranty Tips Warranty Tips

Let's examine a hypothetical situation: A part stops working on your appliance, be it a refrigerator compressor, an electronic ignition on your cooktop or a grill castor randomly falls off. Though your gut instinct may be to call the first appliance repairman out of the yellow pages, don't. You might be covered under your appliance's warranty.

AJ Madison is an authorized dealer, and as an AJ Madison customer all appliances you purchase are protected by the manufacturer's warranty. Most manufacturers' warranties cover parts and labor on the appliance for a year. These days warranties are protecting more and more, as brands may use them as incentives for their products.

The duration and coverage of a product's warranty depends on the manufacturer. Though our sales team has up-to-the-minute information on each warranty, you'll also receive your warranty information with either your product or in the mail shortly after we deliver your appliance. Most of the time, manufacturers require you to fill out and mail a warranty form, which will also indicate when the warranty period starts (usually from warranty submission or purchase). For some products on the AJ Madison site, we have the warranty form under the "Info & Guides" tab on the product page.

AJ Madison also offers extended warranties that cover parts and labor for appliances (excluding commercial products, sinks, faucets and a few other items) up to five years, while most manufacturers' extended warranties just cover parts. These extended warranties are offered by a third-party called New Leaf ServicePRO. New Leaf's warranty extends the manufacturer's warranty for a designated period of time. For example, if your warranty covered in-home parts-and-labor, the New Leaf ServicePRO warranty would feature the same coverage. It's a great investment if you want to completely cover your appliance beyond the initial warranty cycle. You can purchase the New Leaf ServicePRO warranty by clicking the "New Leaf ServicePRO" logo on the product page and selecting the warranty that suits your needs.

Service Plan Benefits

  • Fully Insured for Parts and Labor
    This plan is fully insured by an insurance company rated A- by A.M Best. You will never have to pay for parts and labor of any covered repair during the term of the plan.
  • Toll Free Number
    You can call the toll free number 7 days a week 24 hours a day with questions regarding your service plan or if your product needs repair. 1.855.879.639.5323
  • Pre-screened & Authorized Service Providers
    ServicePro has an entire network of pre-screened, fully insured, manufacturer authorized service centers.
  • In-Home Repair
  • Repair or Replace Promise
    If ServicePro can't repair the covered product, we will replace it with a product of like features and functionality.
  • No Deductibles or Hidden Charges - 100% Coverage of Parts and Labor
    There is no need to worry about hidden charges. ServicePro covers repairs to the product in the event of an electrical or mechanical failure.
  • Plan is Transferable
    In the event that the covered product is sold or transferred at anytime during the term of the Service Plan then the coverage may be transferred to the new owner.
  • Renewable
    Up to $250 reimbursement at a laundry mat should service be unable to At the end of the prescribed term, you have the option to renew the service plan. For as long as you own the product.
  • Multiple Repair Safeguard
    Rest assured that ServicePro will replace your customer's product should the product require more than 3 qualified service events during a 12 month period. (After the expiration of the manufacturer's warranty.)
  • Food Loss Protection
    ServicePro protects you in the event you experience food loss as the result of an electrical or manufacturer failure. $200 per qualified event, even during the manufacturer's warranty.
  • Power Surge Protection
    ServicePro protects your unit in the event of a power surge up to a maximum of $500 even during the manufacturer's warranty.
  • Up to $250 Laundry Reimbursement
    Should your washer / dryer be out of service for more than 48 hours

There are a few things you should never do with your appliance in order to keep your warranty intact:

Never make after-market alterations to your appliances that would void your warranty; the manufacturer will usually state what they consider voiding their warranty in the written agreement.

Always save copies of warranty documents and your original proof of purchase, since both are vital for proper and swift service under warranty.

Most of all, be safe in the kitchen. Take care of your appliances and perform light maintenance. Hopefully, you will never have to use your warranty, but itís great to have in case you need it.

© 2014, AJ Madison Inc. or its affiliates