Frequently Asked Questions
- What are my delivery options?
For smaller items, we ship via UPS, and for larger items you have three delivery choices depending on what kind of services you’d like. See more details here.
- How long does delivery take?
Delivery normally takes one to two weeks for in-stock items. See more details here.
- How do I submit my appliance rebates?
You are responsible for mailing in your rebates, not AJ Madison. Simply download the rebate form from our site, fill in your appliances’ serial numbers and mail in the form to the manufacturer.
- What are the steps to get my warranty?
You will receive your warranty contract via USPS within 1 to 2 weeks after your order has shipped. It is important to register the serial numbers of your appliances as soon as they are delivered.
- How do I return my order?
You must contact us within 48 hours of receiving your item if your product is damaged or does not meet your needs. In the event of a return, you must contact customer service to receive a return authorization (RA) number. We will not accept any returns without a RA. All returns are subject to a 15 to 30 percent restocking fee. Shipping and handling charges to and from our warehouse are not refundable for returned items. For more details, click here.
- How can I track my order?
You can locate your order and track its status by visiting AJ Madison’s order tracking page and gain instant access to the status of your purchase. Simply enter your Order ID and billing zip code.
- How much do you charge for shipping?
Delivery costs will never exceed $99 for standard delivery and $198 for white glove and in-home delivery. Use our “Calculate Shipping” calculator in the Shopping Cart to add up your delivery costs that are based on your location, delivery method and the items’ total weight. Click here for a step-by-step guide.
- Do you collect state sales tax?
AJ Madison is located in New York state and therefore does not collect sales tax in any other state outside of New York state. Sales tax in New York will be collected and is calculated in the shopping cart at checkout. Currently in New York City, sales tax is 8.875 percent and the surrounding counties vary by zip code.
- Where do you ship?
AJ Madison delivers to the continental U.S. only. Unfortunately at this time, we are not able to ship to Alaska, Hawaii, Canada or abroad. We apologize for any inconvenience. We can however ship to a freight forwarder. We do not ship to APOs or PO Boxes.
- Who do I call if I have a question that needs to be answered ASAP?
If you have immediate questions, please call customer service at 800-570-3355 or email firstname.lastname@example.org.
- Do you offer installation?
We offer installation in many states, please check our installation page for details.