The term of this Plan and coverage under this Plan commence upon expiration of the manufacturer's warranty.
This Plan provides for the repair or replacement of the product to normal operating condition after it has failed due to defects in materials, workmanship or normal wear and tear. There is no deductible under this Plan.
a. On-Site Service: If on-site service is included with this Plan, it will be provided as long as your residence is located within fifty (50) miles of one of Miele's authorized servicers. You will be responsible for excess mileage charges when your product is located more than fifty (50) miles from one of their authorized servicers. You must provide a safe, non-threatening environment for their technicians in order to receive on-site service. Due to environmental and technical requirements, if certain repairs cannot be completed in your residence or where the product is otherwise located and must be repaired at another location, this Plan will cover all shipping and handling costs.
b. Power Surge Protection: This Plan provides power surge protection in excess of any other insurance coverage. Power surge protection does not cover damages caused by improper installation or connection to an incorrect power source.
c. No Lemon Guarantee: Following the expiration of the manufacturer's warranty term and after two service repairs have been completed, for the same problem, on an individual product, and that product requires a third repair, as determined by them, they reserve the right to replace the product with a product of like kind and quality, not to exceed the original retail purchase price excluding taxes. Once the product is replaced, this Plan is considered fulfilled. The original product may be requested to be returned to them. Preventative maintenance checks, cleanings, product diagnosis, customer education, accessory repairs or replacements are not considered repairs for the purposes of the No Lemon Clause.
d. Food Spoilage: Miele will reimburse you for food loss that results from covered mechanical or electrical failure on a refrigerator or freezer. Their limit of liability for this coverage is two hundred dollars ($200.00) per occurrence within any twelve-month period. They reserve the right to request purchase receipts and/or list of spoiled contents when making a claim.
NOTE: See attached Warranty Brochure for more information